Case Study:
Lunch Money Buddy

The Challenge


Create a mobile app called “Lunch Money Buddy” that allows parents and guardians of school age children to manage various aspects of their kids’ in-school cafeteria lunch accounts.

I was provided with user personas and application specifications which allowed me to focus solely on taking the gathered data and transforming it into a working prototype.

User Goals


The design needed to address the following user goals:

  • Quick access to lunch calendar and menu
  • Convenient access to filling or refilling lunch account
  • Access account through mobile while on the go
  • A way to help track kid’s favorite school meals
  • Alerts to warn of low balance, or a way to set up auto-replenish
  • Easy, clear, and straightforward navigation
  • Easy to learn
  • Ability to check or add funds in one simple step, without additional sites or apps
  • Simple to set up and use

Specifications


The parent/guardian can download the app from the Android or Apple stores and sign up for an account using whatever email and password they choose, as well as a school-supplied access code. When the parent signs up, they should see their school-attending child or children in the app.

  • Add one or more payment methods
  • Add funds
  • Select a primary payment method
  • Change a payment method
  • Delete a payment method
  • Select whether they’d like balance auto-replenish or not.
  • Turn auto-replenish on/off

The parent can view their account balance and the upcoming menu of school lunches for any school at which they have children attending. If they participate in a school lunch subsidy program, the parent can view the status of their school lunch subsidy program account. The parent can also “favorite” an upcoming lunch for their child or children and receive an alert the night before the meal will be served at school. The parent can close their account, which will delete all payment types and auto-replenishment orders.

User Journey Maps


I created user journeys for the personas provided in order to keep my focus on user goals throughout the design process. It also helped to define the functionality needed and inform the flow of content.

This example user journey helped to define the goals and emotions that users might have when first downloading the app. Using this journey I determined that during user sign up the user can skip sections in order to get right to the calendar.

Sitemap


The journey maps helped to create a sitemap of the app’s screens, further defining flow and navigation. While some screens changed and were added, the sitemap helped to start the wireframing process.

Sketches


After I had a general sense of the screens that needed to be created, I began sketching wireframes to flesh out ideas for content, navigation, and interaction.

Wireframes


The sitemap and sketches were turned into basic wireframes, illustrating the structure of content and navigation. Basic interaction was applied to link screens together to create a low-fi interaction wireframe.

Hi-Fi Prototype (Results)


Finally, I added advanced interaction and visual design to create a hi-fi (high fidelity) prototype that addressed the user goals.

During the design process I received feedback from peers that helped the direction of interactions and allowed me to rethink certain areas. For example, originally I was set on including a calendar view for the meal schedule but based on feedback and testing I decided it would be better to simply allow the user to scroll through weeks.

While a calendar was mentioned during the research phase, it didn’t mean it had to be designed like most calendars. I’m happy with the end result based on positive feedback from my class.

Another UX element that I included was the ability to “like” a meal instead of using the terms “favorite” or using a star icon. While this app isn’t by any means Facebook, I still considered it to be a social app being that parents/guardians and students both work together within the space.